HOTEL.INFO
ALL INFORMATION AT A GLANCE
WHAT YOU NEED TO KNOW:
Arrival / Check-in
From what time is my room at ever.grün KAPRUN available?
Your room will be ready for you from 3:00 PM on the day of arrival.
If you arrive earlier, you’re welcome to leave your luggage at reception – and take some time to explore the hotel or enjoy your first cappuccino.
If you arrive earlier, you’re welcome to leave your luggage at reception – and take some time to explore the hotel or enjoy your first cappuccino.
How does check-in work at ever.grün KAPRUN?
Our reception team is available daily from 6:30 AM to 10:00 PM.
For a quick check-in, simply have a valid ID and your credit card ready — then your holiday can begin right away!
Departure / Check-out
By what time do I need to check out on the day of departure?
Please vacate your room by 12:00 PM at the latest.
Is a late check-out possible at ever.grün KAPRUN?
A late check-out is possible subject to availability and for a small additional fee
Can I settle my hotel bill the evening before?
Of course! To avoid stress on your departure day, you can settle your bill the evening before.
Our reception team is available from 6:30 AM to 10:00 PM.
Our reception team is available from 6:30 AM to 10:00 PM.
What should I do with my room card upon departure?
Please return all room cards to reception.
If you take a card with you, we unfortunately have to charge EUR 5 per card.
If you take a card with you, we unfortunately have to charge EUR 5 per card.
Which credit cards are accepted at ever.grün KAPRUN?
VISA | MasterCard | American Express | Diners Club | Maestro
Culinary
When is breakfast served at ever.grün KAPRUN?
Every morning from 7:00 AM to 12:00 PM, a colourful breakfast buffet awaits you in the restaurant on the 1st floor – featuring the best from the region and season, plenty of healthy treats, and a dedicated corner for vegetarian & vegan delights.
From what time can I have dinner at ever.grün KAPRUN?
From 6:00 PM to 9:00 PM, our varied Cross.Over.Kitchen buffet awaits you. To enjoy your FEEL.GOOD.FOOD at a relaxed pace, please be seated in the restaurant by 8:30 PM at the latest.
When is the hotel bar open?
Our bar opens daily at 11:00 AM and stays open – depending on the atmosphere & occupancy – until around 12:00 AM. The exact closing time may vary, depending on whether there are still any wishes to be fulfilled.
What is the dress code for dinner at ever.grün KAPRUN?
Smart casual is the way to go. Please do not come to dinner in a bathrobe – even if it’s comfortable.
Can I charge food and drinks to my room?
Yes – simply sign the receipt, and everything will be conveniently added to your room bill.
Please note: Subsequent changes are unfortunately not possible.
Please note: Subsequent changes are unfortunately not possible.
Wellness, Spa & Fitness
Which spa facilities are available at ever.grün KAPRUN?
The URBAN.SPA with indoor pool and sauna area is located on the 2nd basement floor.
Swimming pool / indoor pool (textile area)
Textile sauna in the pool area (family-friendly)
Sauna area (adults only, ages 16 and up) with Finnish sauna (85–95 °C), gentle bio sauna, steam bath, ice fountain, and relaxation zones
ROOF TOP: The rooftop terrace with outdoor pool is open during the summer months
What are the spa opening hours?
Are there late-night opening hours in the wellness area?
Absolutely! Every Tuesday and Saturday is Late Night Spa – the indoor pool and saunas are open until 11:00 PM.
From what age is access to the sauna area allowed?
The sauna area (nude zone) is accessible aged 16 and above.
Exception: children from aged 14 and 15 may enter when accompanied by an adult.
A textile/family sauna is also available in the pool area.
Remember: The sauna area is a quiet zone intended for rest and relaxation.
Exception: children from aged 14 and 15 may enter when accompanied by an adult.
A textile/family sauna is also available in the pool area.
Remember: The sauna area is a quiet zone intended for rest and relaxation.
Does ever.grün have a rooftop pool?
Absolutely! In summer, you’ll find the rooftop terrace with outdoor pool on the 2nd floor – perfect for relaxing on warm summer days.
Where can I book my wellness or spa appointments?
ever.grün may not have its own SPA treatment center, but relaxation is always within reach!
Just about 850 metres (around 15 minutes on foot) away, the ALPENHAUS KAPRUN offers a wonderfully relaxing wellness oasis.
Whether you’re looking for facials, massages, or beauty treatments – you can truly treat yourself here.
Opening hours: Monday to Saturday from 10:00 AM to 8:00 PM
Tip: It’s best to secure your preferred appointment before you arrive:
Reception ALPENHAUS KAPRUN: TEL.: +43 6547 7647 55 ALPEN.VEDA.SPA. ALPENHAUS KAPRUN: TEL.: +43 6547 7647 621
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Important: Treatments are paid for directly at ALPENHAUS KAPRUN.
Just about 850 metres (around 15 minutes on foot) away, the ALPENHAUS KAPRUN offers a wonderfully relaxing wellness oasis.
Whether you’re looking for facials, massages, or beauty treatments – you can truly treat yourself here.
Opening hours: Monday to Saturday from 10:00 AM to 8:00 PM
Tip: It’s best to secure your preferred appointment before you arrive:
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Important: Treatments are paid for directly at ALPENHAUS KAPRUN.
Does ever.grün KAPRUN have a fitness room?
Yes! The fitness room is open daily from 9:00 AM to 8:00 PM and is located on the 4th floor.
Are bath towels and bathrobes provided?
You will find bath towels directly in your room.
Bathrobes are available at reception – for a deposit.
Bathrobes are available at reception – for a deposit.
Are spa slippers available for the wellness area?
We do not provide disposable slippers. Please bring your own bathing shoes or purchase a pair at reception.
Dogs
Can I bring my dog to the hotel?
Absolutely – your four-legged friend is warmly welcome! In our dog-friendly rooms and suites, you’ll find a small comfort set waiting for you:
Dog blanket for cozy cuddle time
Food & water bowl
Welcome treat for your loyal companion
Important: Out of respect for other guests, dogs are unfortunately not allowed in the restaurant and wellness area.
For your dog, we charge a fee of EUR 19 per night (without food).
Important: Out of respect for other guests, dogs are unfortunately not allowed in the restaurant and wellness area.
For your dog, we charge a fee of EUR 19 per night (without food).
Rooms
Is there a minibar / refrigerator in the room?
Every room has a refrigerator. It is empty upon arrival and perfect for keeping your own drinks & snacks cool.
Is there a kettle in the room?
There is no kettle in the room by default – but don’t worry: you can borrow one from the reception.
Is there free Wi-Fi at ever.grün KAPRUN?
Yes – available throughout the entire hotel.
Password: EVG@2021
Password: EVG@2021
How does room cleaning work at ever.grün KAPRUN?
How does room cleaning work at ever.grün KAPRUN?
Your room is cleaned daily between 8:00 AM and 4:00 PM.
If you do not wish your room to be cleaned, or you prefer your room to be cleaned at a specific time – simply let the reception know – or hang the “Do not disturb” sign on your door.
Your room is cleaned daily between 8:00 AM and 4:00 PM.
If you do not wish your room to be cleaned, or you prefer your room to be cleaned at a specific time – simply let the reception know – or hang the “Do not disturb” sign on your door.
Which TV channels are available at the hotel?
You have access to many TV channels – from regional highlights like Kitzsteinhorn TV to numerous national and international programmes.
The complete channel list can be found directly on the TV under the menu item “TV Channels”.
The complete channel list can be found directly on the TV under the menu item “TV Channels”.
How can I listen to the radio in my hotel room?
Super easy – via your TV. In the menu, under “TV Channels”, you will also find the radio stations.
Parking & E-Mobility
Where can I park at ever.grün KAPRUN?
For your arrival and departure, free short-term parking is available directly at the hotel – for a maximum of 30 minutes.
If you are staying longer, you are welcome to use an outdoor parking space or the underground garage – EUR 12 per night and parking space.
If you are staying longer, you are welcome to use an outdoor parking space or the underground garage – EUR 12 per night and parking space.
Can I charge my electric car at the hotel?
Absolutely! Our e-charging stations (Type 2 | 22 kW | 32A) are available for you.
You can get the appropriate service card at reception for a fee.
You can get the appropriate service card at reception for a fee.
Ski, Bike & Active Holidays
Is there a sports equipment room for skis and bikes?
Yes – there is a sports equipment room with a boot dryer, and you can use it free of charge. In winter for your ski gear, in summer for your bike and accessories. The room is located on the reception level.
Important: Please do not take sports equipment into your room. We accept no liability for stored equipment.
Important: Please do not take sports equipment into your room. We accept no liability for stored equipment.
Where can I rent ski or bike equipment?
Bründl Sports Maiskogelbahn Talstation
Kitzsteinhorn 1b, A-5710 Kaprun
TEL.: +43 6547 838 88 70
Opening times in summer:
Monday to Saturday: 9 a.m. until 5 p.m.
Also open on Sundays and public holidays.
12% discount by online booking
Kitzsteinhorn 1b, A-5710 Kaprun
TEL.: +43 6547 838 88 70
Opening times in summer:
Monday to Saturday: 9 a.m. until 5 p.m.
Also open on Sundays and public holidays.
12% discount by online booking
Where can I book a ski course?
We recommend our partner ski school Hartweger “Ski with us!”. Please contact our reception team or the ski school directly on Tel.: +43 664 33 81 582.
Can I buy a ski pass directly at the hotel?
Yes – super convenient: you can get your ski pass directly at reception, with no need to queue at the lift ticket office.
Available at the regular rate / for a fee.
Available at the regular rate / for a fee.
How far is the ski bus stop from ever.grün KAPRUN?
The ski bus stop is only about 50 metres from the hotel.
Please note the seasonal timetable.
Please note the seasonal timetable.
What is the Ski ALPIN CARD?
The Ski ALPIN CARD is your access to three top ski areas with over 400 kilometres of slopes! You can look forward to varied runs, modern lifts, and guaranteed snow on the glacier – ideal for a perfect ski experience all season long.
What is the ski bus timetable?
Shuttle service in the centre of Kaprun (connection to Maiskogel & Lechnerberg)
Approx. 25 December – 30 March | All day, every 20 minutes (subject to change).
Free use for everyone – even without a ski pass.
Timetable details can be found HERE and at the ski bus stops.
Approx. 25 December – 30 March | All day, every 20 minutes (subject to change).
Free use for everyone – even without a ski pass.
Timetable details can be found HERE and at the ski bus stops.
What is the 3K K-onnection?
The 3K K-onnection links Kaprun, Maiskogel, and Kitzsteinhorn – taking you directly from the village to the glacier ski area.
Six cable cars connect from the centre of Kaprun through four vegetation zones up to the “Top of Salzburg” mountain station at 3,029 metres.
The 3K is the longest continuous cable car line in the Eastern Alps – overcoming 2,261 metres of elevation!
Six cable cars connect from the centre of Kaprun through four vegetation zones up to the “Top of Salzburg” mountain station at 3,029 metres.
The 3K is the longest continuous cable car line in the Eastern Alps – overcoming 2,261 metres of elevation!
How far is the 3K K-onnection from ever.grün KAPRUN?
Access to the 3K K-onnection is via the Maiskogel lift, located about 1 km from the hotel.
What are the advantages of the 3K K-onnection?
The connection offers you maximum comfort and modern infrastructure at the Kaprun Center.
You can reach the heart of the ski area quickly and conveniently.
You can reach the heart of the ski area quickly and conveniently.
Is the 3K K-onnection open all year round?
No – the 3K K-onnection does not operate year-round. Operating times depend on the respective summer or winter season.
Current schedules can be found on the Kitzsteinhorn cable cars website.
Current schedules can be found on the Kitzsteinhorn cable cars website.
Are there golf courses near the hotel?
Yes – around Kaprun you will find several beautifully located golf courses with breathtaking Alpine scenery.
Our team will be happy to help you reserve your tee times!
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18 hole courses
Golfstraße 25, A-5700 Zell am See
TEL.: +43 6542 561610
www.golf-zellamsee.at
Golfclub Nationalpark Hohe Tauern
18 hole cours
Felben 133, A-5730 Mittersill
TEL.: +43 6562 5700
www.golfclub-nationalpark-hohetauern.at
Golfclub Urslautal
18 hole cours
Schinking 81, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6584 2000
www.golf-urslautal.at
Golfclub Gut Brandlhof
18 hole cours
Hohlwegen 4, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6582 74 875
www.brandlhof.com
More information about golf at GOLFS HOLIDAYS .
Our team will be happy to help you reserve your tee times!
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18 hole courses
Golfstraße 25, A-5700 Zell am See
TEL.: +43 6542 561610
www.golf-zellamsee.at
Golfclub Nationalpark Hohe Tauern
18 hole cours
Felben 133, A-5730 Mittersill
TEL.: +43 6562 5700
www.golfclub-nationalpark-hohetauern.at
Golfclub Urslautal
18 hole cours
Schinking 81, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6584 2000
www.golf-urslautal.at
Golfclub Gut Brandlhof
18 hole cours
Hohlwegen 4, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6582 74 875
www.brandlhof.com
More information about golf at GOLFS HOLIDAYS .
Zell am See-Kaprun Summer Card & Guest Mobility Ticket
Is the Zell am See-Kaprun Summer Card included in the stay?
Yes – the Zell am See-Kaprun Summer Card is already included in your stay at no extra cost!
The Summer Card is generally valid from May 15 to October 31 and makes your vacation with us even more varied and exciting.
The Summer Card is generally valid from May 15 to October 31 and makes your vacation with us even more varied and exciting.
What is the Zell am See-Kaprun Summer Card?
The Summer Card is your key to numerous regional highlights – free of charge or at greatly reduced rates:
- Kitzsteinhorn Glacier: panorama platforms, hiking trails & summer skiing at over 3,000 m
- Schmittenhöhe: including cable car rides & stunning views
- Zeller See: panoramic boat trip included
- Beach & outdoor pools: free entry around Lake Zell
- Kaprun high mountain reservoirs: impressive nature with guided tours & hiking trails
- Krimml Waterfalls / National Park Centre: free or discounted entry
- More activities: one card, countless possibilities
What is the Guest Mobility Ticket – Salzburg Verkehr?
With the Guest Mobility Ticket, you can use all public transport in the province of Salzburg free of charge and stress-free travel!
When and how do I receive the Guest Mobility Ticket?
You will receive the ticket easily after your check-in.
Tip: If you complete a pre-check-in, we can even send you the digital ticket before your arrival!
More information can be found at: www.guestmobilityticket.at
Tip: If you complete a pre-check-in, we can even send you the digital ticket before your arrival!
More information can be found at: www.guestmobilityticket.at
Booking & Cancellation
What does “daily rate” or “best available flexible rate” mean?
The daily rate is the best available rate at the exact time you book. The price may change daily – depending on demand and availability. This is called dynamic pricing.
When you provide your credit card details, your booking is guaranteed – we will reserve your room for you.
What happens if your plans change?
No problem – our flexible cancellation policy applies. Depending on how close to arrival you cancel, this may be free of charge or subject to a fee.
When you provide your credit card details, your booking is guaranteed – we will reserve your room for you.
What happens if your plans change?
No problem – our flexible cancellation policy applies. Depending on how close to arrival you cancel, this may be free of charge or subject to a fee.
What is a “NON-REF” rate or non-refundable rate?
With this rate, no cancellation or rebooking is possible – not even for a fee.
The total amount is due 100% at the time of booking and will be charged directly to your credit card after a successful reservation.
The total amount is due 100% at the time of booking and will be charged directly to your credit card after a successful reservation.
What child discounts are available at ever.grün KAPRUN?
Child discount in a room with two full-paying adults:
- 0 to under 5.99 years: 100%
- 6 to under 14.99 years: 50%
- 15 to 17.99 years: 20%
- 2 to under 5.99 years: 40%
- 6 to 14.99 years: 20%
- 15 to 17.99 years: 10%
What are the cancellation policies at ever.grün KAPRUN?
General cancellation policy:
You can easily take out suitable travel insurance online with Europäische Reiseversicherung.
- Up to 7 days before arrival: free cancellation
- 6 to 1 day before arrival: 90% of the package price
- From 1 day before arrival or in case of no-show/early departure: 100% of the package price
- Up to 14 days before arrival: free cancellation
- 13 to 7 days before arrival: 70% of the package price
- 6 to 3 days before arrival: 90% of the package price
- From 2 days before arrival or in case of no-show/early departure: 100% of the package price
- No cancellation or rebooking possible
- Total amount is due at the time of booking and will be charged to your credit card
You can easily take out suitable travel insurance online with Europäische Reiseversicherung.
Are there special cancellation conditions?
Yes – for group bookings of 5 rooms or more, as well as stays over Christmas, New Year’s Eve, and during the winter holidays, special regulations apply.
You will receive all details directly with your booking request or in your reservation confirmation.
You will receive all details directly with your booking request or in your reservation confirmation.
Where can I take out cancellation insurance?
We recommend the Hotel Cancellation Plus insurance from Europäische Reiseversicherung. This provides excellent coverage for you – and your family – in case you need to cancel or cut your trip short.
Here’s the direct link to the insurance: Europäische Reiseversicherung
Here’s the direct link to the insurance: Europäische Reiseversicherung
How can I cancel a booking?
Important: Cancellations must be made in writing only.
Unfortunately, we cannot accept cancellations by phone or verbal notice.
Unfortunately, we cannot accept cancellations by phone or verbal notice.
What is the local tax (visitor’s tax | mobility tax) and how is it calculated?
The local tax is legally required and is charged per person and night from the age of 15 years. It is not included in the room rate and will be added to your bill separately upon departure.
The amount of the tax depends on the period and is composed as follows:
Euro 2.00 overnight stay tax, Euro 0.50 mobility tax & Euro 0.05 tourism promotion fee | to 31.10.26
Euro 3.50 overnight stay tax, Euro 0.50 mobility tax & Euro 0.05 tourism promotion fee | 01.11.26 - 30.04.27
Euro 3.50 overnight stay tax, Euro 1.10 mobility tax & Euro 0.05 tourism promotion fee | 01.05.27 - 31.10.27
Euro 4.00 overnight stay tax, Euro 1.10 mobility tax & Euro 0.05 tourism promotion fee | from 01.11.27
Our official registration number: 50606-007402-2021
The amount of the tax depends on the period and is composed as follows:
Our official registration number: 50606-007402-2021
What does the local tax (visitor’s tax | mobility tax) include?
The local tax is a mandatory fee that supports regional infrastructure, tourism services, and public transport in the area.
The mobility tax portion allows you to use selected public transport services free of charge with the Guest Mobility Ticket.
The mobility tax portion allows you to use selected public transport services free of charge with the Guest Mobility Ticket.
Health & Emergencies
Where can I find a doctor or pharmacy in Kaprun?
Dr. med. univ. Claudia Griessner
Imbachstraße 14/1, 5710 Kaprun
TEL.: +43 6547 8227
Dr. Karl Watschinger, prakt. Arzt
Häuslhofstraße 9, A- 5710 Kaprun
TEL.: +43 6547 8698
Emergency service
TEL.: 141
Steinbock-Apotheke
Sigmund-Thun-Straße 22, A -5710 Kaprun
TEL.: +43 6547 8869
Opening times:
Monday to Friday: 8 a.m. to 12 p.m. | 2.30 p.m. to 6.30 p.m.
Saturday: 8 a.m. to 12 p.m.
Pharmacy emergency service:
Here you will be informed about all night and emergency services of the pharmacies in the region.
TEL.: 1455
Imbachstraße 14/1, 5710 Kaprun
TEL.: +43 6547 8227
Dr. Karl Watschinger, prakt. Arzt
Häuslhofstraße 9, A- 5710 Kaprun
TEL.: +43 6547 8698
Emergency service
TEL.: 141
Steinbock-Apotheke
Sigmund-Thun-Straße 22, A -5710 Kaprun
TEL.: +43 6547 8869
Opening times:
Monday to Friday: 8 a.m. to 12 p.m. | 2.30 p.m. to 6.30 p.m.
Saturday: 8 a.m. to 12 p.m.
Pharmacy emergency service:
Here you will be informed about all night and emergency services of the pharmacies in the region.
TEL.: 1455
Where is the nearest hospital?
The nearest hospital is in Zell am See – just a few minutes by car from the hotel.
Tauernkliniken GmbH
Paracelsusstraße 8, A-5700 Zell am See
TEL.: +43 6542 777-0
Tauernkliniken GmbH
Paracelsusstraße 8, A-5700 Zell am See
TEL.: +43 6542 777-0
Is there a hospital with a children’s ward nearby?
The closest hospital with a children's ward is in Schwarzach, about 50 minutes away by car.
Kardinal Schwarzenberg Klinikum
Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
TEL.: +43 6415 71010
Kardinal Schwarzenberg Klinikum
Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
TEL.: +43 6415 71010
Where can I find the emergency exits in the hotel?
Please check the information on your room door – there you will find the nearest emergency exit.
In addition, the green and white escape route signs throughout the hotel will guide you to the fastest way out in case of an emergency.
In addition, the green and white escape route signs throughout the hotel will guide you to the fastest way out in case of an emergency.
Arrival & Surroundings
How far is the nearest train station from Kaprun?
The nearest train station is in Zell am See, only about 8 km from the hotel.
We are happy to organize a taxi transfer for you – please contact the reception in advance.
We are happy to organize a taxi transfer for you – please contact the reception in advance.
How far are the nearest airports from ever.grün KAPRUN?
The nearest airport is Salzburg Airport “W. A. Mozart”, about 100 km from the hotel.
Address: Innsbrucker Bundesstraße 95, A-5020 Salzburg
Alternatively, there is Munich Airport “Franz Josef Strauß”, about 208 km away.
Address: Nordallee 25, D-85356 Munich
We are happy to organize a taxi transfer for you – please contact the reception in advance.
Address: Innsbrucker Bundesstraße 95, A-5020 Salzburg
Alternatively, there is Munich Airport “Franz Josef Strauß”, about 208 km away.
Address: Nordallee 25, D-85356 Munich
We are happy to organize a taxi transfer for you – please contact the reception in advance.
Is there a taxi recommendation in Kaprun?
Yes – we recommend our partner Kapruner-Taxi Machater.
You can reach the taxi team at: +43 6547 8203
You can reach the taxi team at: +43 6547 8203
Is there a bank nearby?
Of course – in Kaprun you will find the following bank branches:
Raiffeisenbank Bruck-Fusch-Kaprun
Ing. Wilhelm-Fazokas-Straße 2c, A-5710 Kaprun
Salzburger Sparkasse Bank AG – Kaprun branch
Sigmund-Thun-Straße 30a, A-5710 Kaprun
Raiffeisenbank Bruck-Fusch-Kaprun
Ing. Wilhelm-Fazokas-Straße 2c, A-5710 Kaprun
Salzburger Sparkasse Bank AG – Kaprun branch
Sigmund-Thun-Straße 30a, A-5710 Kaprun
Service
Does ever.grün KAPRUN offer an ironing service?
Yes – we offer an ironing service daily until 6:00 PM.
Just speak to us – the reception team will be happy to help.
Please understand that we cannot accept liability for your laundry.
Just speak to us – the reception team will be happy to help.
Please understand that we cannot accept liability for your laundry.
Is dry cleaning available?
Yes – simply get a laundry bag and form at reception, place your clothes inside, and return everything back to the reception – we’ll take care of the rest.
Processing usually takes 1–3 working days.
Please note: We cannot accept liability for your laundry – thank you for your understanding.
Processing usually takes 1–3 working days.
Please note: We cannot accept liability for your laundry – thank you for your understanding.
Is ever.grün KAPRUN a non-smoking hotel?
Yes – our entire hotel is smoke-free.
Please refrain from smoking in all indoor areas – thank you for your consideration!
Smoking is permitted in the outdoor areas and on the balconies.
Please refrain from smoking in all indoor areas – thank you for your consideration!
Smoking is permitted in the outdoor areas and on the balconies.
Where can I find the terms & conditions and privacy policy?
Here you can find our GENERAL TERMS AND DONDITIONS as well as the PRIVACY POLICY.
Do you need assistance or have a request?
Our reception team is personally available for you daily from 6:30 AM to 10:00 PM – also by phone at+43 6547 20 610 or by E-Mail: willkommen@evergruen.at.
